1.1 tripneeds.com and tripneeds.co.uk are owned and operated by
TripNeeds Group Limited. Company Number 05911993, Registered in England. VAT Registration Number 930183839

Registered Office:
87B Queens Road
Leicester LE2 1TT

1.2 These Terms and Conditions govern your use of the www.tripneeds.co.uk and www.tripneeds.com websites ("TripNeeds").

1.3 The purpose of this website is to retail Travel Accessories products ("Products").

1.4 TripNeeds and the Products are intended for and directed solely at those who access Tripneeds from the United Kingdom.
If you are accessing TripNeeds from a location outside the UK, you are responsible for complying with the laws which apply in that jurisdiction.

1.5 These Terms and Conditions take precedence over and exclude any terms and conditions which you may introduce.

1.6 We reserve the right to update or modify these Terms and Conditions. Any changes to these Terms and Conditions will be posted on this Site.
The change of Terms and Conditions shall not affect the existing Terms and Conditions accepted by you upon making a purchase using the Site.

1.7 Tripneeds is only intended for use by customers residing in the United Kingdom. Overseas orders will not be accepted

2. DEFINITIONS

2.1 Throughout the Terms and Conditions, when we refer to "we", "us", "our" etc, we are referring to Varden Ltd, Trading as Tripneeds.
When we refer to "you" etc we are referring to you the customer.

2.2 In these Terms and Conditions:-

"Contract" shall mean a contract concluded between Tripneeds and you in terms of Clause 5.8 of these Terms and Conditions

"Delivery" shall mean delivery of the Order in accordance with Clause 8 of these Terms and Conditions "Products" shall mean the goods and products available from TripNeeds which are supplied to you; "Order" shall mean your order for Products received by email, telephone, fax or letter to us directly or made on TripNeeds

3. REGISTRATION

3.1 When you register with TripNeeds you must ensure that the details provided by you on registration or at any time are correct and accurate.
You must provide the correct address for any credit card or debit card you use to make any payments to TripNeeds.

3.2 The provision of fictitious or incorrect address details may be reported to law enforcement or other relevant authorities for the purposes of combating internet-based credit card fraud in accordance with our Privacy Policy.

3.3 When you register to use TripNeeds we ask that you create a password.
You must take all reasonable steps to keep this password secure, and must no let anyone else use it.
You are responsible for all activities and orders that are submitted using your password.
If you have reason to suspect that anyone else has your password, please let us know immediately so that we can cancel it.

3.4 We may suspend or cancel your registration immediately at our discretion or if you breach any of your obligations under these Terms and Conditions.
You can cancel this agreement at any time by emailing info@tripneeds.com . If you cancel, you must stop using TripNeeds.

3.5 The suspension or cancellation of your registration and your right to use TripNeeds shall not affect your or our rights or obligations.

4. PRODUCTS AND PRICES

4.1 Our prices are stated in Pounds Sterling only, and are inclusive of Value Added Tax ("VAT").

4.2 We have has taken all reasonable steps to ensure that the Products are described as fairly and accurately as possible.
We also endeavour to ensure that price and availability information is published as accurately as possible and is kept up to date.
In the unlikely event that TripNeeds contains any inaccurate, incomplete or out of date information we shall endeavour to rectify this as soon as practicable.

4.3 We reserve the right to make changes to TripNeeds and to details of Products without notice and with no liability on our part.
All Products are subject to availability.

4.4 Please note that the images we use in this site are representations only, and should not be taken to be an accurate depiction of any particular product.

5. PLACING YOUR ORDER

5.1 When you click the "Checkout button", you will taken through our order process.
On the final screen we will show your name, billing address, deliver address, e-mail address, details of your Order and the total price payable by you.
You may amend your Order or correct any of the information which you have provided to us by returning to your shopping cart or clicking on the My Account button.
If you are satisfied that your personal and Order details are correct, click on Confirm.
This will take you to the payment section of the Site. All payments are administered on our behalf by PayPal or by Protx.

5.2 When you click on "Authorise", your order will be sent to us.
A message will appear on screen acknowledging this.
Payment will be taken as soon as your credit or debit card details have been authorised.
We will also send you an e-mail as soon as reasonably practicable after your Order has been sent acknowledging that you order has been received.
This acknowledgment does not amount to an acceptance of you Order. Included in this confirmation e-mail will be notice that you will be unable to cancel your Order once the e-mail accepting your Order has been sent.
You should read this confirmation e-mail carefully.

6. PRICING ERRORS

6.1 We will try to ensure that all prices on TripNeeds are accurate.
If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible.
In the event that you order an item and the price published on the Site is incorrect for any reason, we will contact you to let you know the correct price and ask you whether you still wish us to fulfil your order at this price.
We shall be under no obligation to fulfil an order for a product which was advertised at an incorrect price. We shall give you the option of confirming the order at the correct price or if you so choose, to cancel the order altogether.
If you cancel and have already paid for the goods in the circumstances described in this clause, we shall refund the full amount in accordance with these Terms.

7. PAYMENT

7.1 Payment can be made by any method specified in the Payment section of TripNeeds.
We take all reasonable precautions to keep your order and payment details secure, but, in the absence of negligence on our part, we cannot be held responsible for any losses incurred by you as a result of unauthorised access to the information which you have provided to us.
In the event that loss is incurred as a result of our negligence, our liability shall be limited in terms of Clause 11.3.

7.2 You confirm that the credit or debit card with which you make payment is held validly in your name.
We cannot be held liable for any delays or non-delivery which may occur if credit or debit card provider does not authorise payment.
You should also ensure that any information supplied by you is correct before proceeding to payment.
We do not accept responsibility or offer refunds if you provide incorrect information.

8. DELIVERY

8.1 Delivery charges are specified in the Shipping and Returns section of TripNeeds.

8.2 The cost of packing and delivery is shown prior to confirming your Order.

8.3 We send all orders via Royal Mail, and may use at our discretion, first class, standard parcel service, recorded delivery or special delivery as appropriate.

Please note that at present we are only able to accept orders for delivery within the UK.
Unfortunately we are also unable to send to BFPO and APO addresses.

8.3 The risk in the Product shall pass to you on delivery or attempted delivery of the Product.

8.5 We aim to deliver all UK standard delivery orders within 1-3 days.
Please do not contact us regarding the delivery status of your order during the first 7 days, except where your order is to have been sent via Guaranteed Next Day Delivery when you should wait 3 days prior to contacting us.
In the unlikely event that your item gets delayed or goes missing in the post, refunds or replacements will only be issued once the package is officially classed as "lost" by Royal Mail.
This applies if the item remains undelivered 15 working days after posting.
For Next Day Delivery this applies if the item remains undelivered 7 working days after posting.

8.6 Reasonable allowance should be made for orders made over the weekend and at public holidays.

8.7 Please allow up to 30 days for delivery in exceptional circumstances. This is in accordance with Uk Distance Selling Regulation.

8.8 Where recorded or guaranteed next day delivery is used, the delivery must be signed for.

8.9 We may send your order in multiple packages. We will endeavour to advise you of this by email prior to dispatch.

8.10 Where Royal Mail Recorded Delivery, Special Delivery or Guaranteed Next Day Delivery is used, the delivery must be signed for.

(a) If we attempt delivery one of the above methods and nobody is available to sign for the package, you will be notified that your package is being held for collection.

(b) The notification will contain information on how long the package will be held for.

(c) If you fail to collect the package within the stated time period and the package is returned to us we will consider the order cancelled.

(d) Under these circumstances, prior to making a refund, we will make a charge to cover the post and packing costs of sending the goods to you. An additional postage and packing charge will also be made if you wish the goods to be re-sent.

8.11 TripNeeds does not accept responsibility if Royal Mail fails to notify you of an attempted delivery.

8.12 Guaranteed Next Day Delivery is a service of the Royal Mail only, no guarantee is provided by TripNeeds in relation to orders sent using this method and no compensation will be payable by TripNeeds under any circumstances.

8.13 We are unable to arrange for orders to be left in alternative locations (i.e. in a shed or with a neighbour).

8.12 Please note that if any part of the delivery address or postcode you provide is wrong you will be liable up to the total cost of your order should the package fail to be delivered or returned to us within 30 days of posting.

8.14 In the unlikely event that your item gets delayed or goes missing in the post, refunds or replacements will only be issued once the package is officially classed as lost by Royal Mail.
This applies if the item remains undelivered 15 working days after posting.

8.15 Please note that in the event that we ship your products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities. The Customer is responible for all local Customs Duties or Taxes that may be payable.

8.16 We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

9. RETURNS

9.1 You have the right to cancel your order at any time up to 7 WORKING DAYS after the day following the delivery of the goods.
If you wish to cancel your order then you must contact us first by e-mail (returns@tripneeds.com), to request Authorisation and Return instructions.

9.2 Your right to cancel is on the basis that we will be able to re-sell the goods to another customer as new when you return them to us; so please do not use the goods or open any sealed packaging.
This is espcecially important with reference to Sealed CDs, CDROM, Console Games, Videos. Under UK Distance Selling Regulations, we can only accept returns on these items that have been opened if they prove to be faulty.

9.3 Returns due to incompatibility of Hardware (eg: Region Coding of DVDs) will not be accepted under any circumstances if the item has been unsealed.

9.4 If you have any questions about the goods or need help on deciding whether or not to keep them, please contact Customer Services for more information.

9.5 If the products have already been posted to you, you must return the products to us at the time of cancellation and we will credit your credit or debit card with the price of the products within 30 days beginning with the day on which notice of cancellation was given.

9.6 Should you wish to return an item, and we have granted authorisation for the return, then we will provide you with the Address to Return the item to at that time.

9.7 You must enclose a copy of the original invoice.
We will not be liable for losses of items returned to us whilst in transit.
When returning goods we recommend that you use recorded delivery, or obtain a proof of posting from the Post Office.
Proof of Posting is provide Free of Charge by the Post Office for items up to £28 in Value.

9.8 As long as the item is in its original, re-saleable condition, we will refund the the original postage and packing charge as well as the price paid for the item.

9.9 Unless the return is due to the item being faulty, we will not be liable for the costs of returning the item to us. You are liable for any P&P charges for the return.

9.10 If you do not return the goods within 7 WORKING days of your cancellation, we will make an administrative charge of £30 in respect of the cost of recovering the goods.

9.11 If you do not return the goods or fail to make them available for collection within 30 days of your notice of cancellation, you will be deemed to have rescinded your request to cancel and accepted the goods.
You will be charged for your order at the price originally agreed as per our Terms and Conditions.
Any administrative charges incurred shall be added to the total price of the order.

9.12 Please use the original packaging to return a Product.
Where this is not suitable, please use packaging of an equivalent quality.
Failure to do so may result in damage to the product which you will be liable for.

9.13 You must notify us of any shortage, damage or defect in the Product within 7 days of delivery or you will have been deemed to accept the Product.
If the Product is found to be faulty or defective, then we will offer you either a replacement or a full refund where appropriate.

9.14 Please note that for reasons of hygiene, we cannot accept returns of pierced earrings or jewellery sets containing pierced earrings unless they are damaged or faulty.

9.15 Nothing in this section affects your statutory rights.

10. FAULTY ITEMS

1 In the Unlikely event that you receive from us a Faulty Item, then you may return this to us.

2 As above, please contact our Returns Dept by e-mail (returns@tripneeds.com) first to request authorisation and Return instructions.

3 We returned item will be checked by us, or by an independent organisation. If the item is confirmed as being supplier by us as faulty then we will issue a replace or a refund. We will also refund the cost of returning the faulty item to us.

11. WARRANTIES AND LIABILITIES

11.1 We shall use reasonable endeavours to ensure the Products are of satisfactory quality, comply with the descriptions given and are fit for the purpose for which the Products are reasonably intended.
However, the Products are provided on an "as is" basis and it is your sole responsibility to ensure that Products ordered are suitable for their intended purpose.

11.2 Nothing in these conditions excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation.

11.3 Subject to conditions 11.1 and 11.2:-

(a)Our total liability to you or to any third party whether in contract, delict (including negligence), misrepresentation or otherwise, arising as a direct consequence of your (or any third partys) use of the Products (including, without limitation, loss of business, costs or expenses) will be limited to the price of your Order; and

(b)We shall not be liable for any indirect or consequential loss or damage (including loss of profit, loss of business or otherwise), costs, expenses or other claims for consequential compensation whatsoever (however caused) which arise out of or in connection with your use of the Products.

12. CONTACT DETAILS

12.1 We aim to deal with any complaints in a fair and confidential manner.
Any complaints or communications should be directed to:-

Customer Service Department
tripneeds.com
731 Welford Road
Knighton
Leicester LE2 6HX
info@tripneeds.com

13. CHARGEBACK FRAUD

13.1 A Chargeback is a process whereby a credit card issuer reverses a transaction on the request of the card holder.

13.2 Where a chargeback is raised by or on behalf of you in a situation where an order has been delivered, has not be properly cancelled in accordance with our returns policy,is still to be delivered, or is otherwise covered by a clause or term in these terms and conditions then we shall be entitled to recover the full order cost from you by civil means.
We further shall be entitled to charge you an administration fee of £30 payable immediately upon demand.
Additionally, we may notify the police or other legal authorities about the chargeback filing.

13.3 For the avoidance of doubt, the administration fee shall be payable even where an order is "lost in the post" at the time the chargeback process is inititated, as we make provision for how this matter is to be handled in these terms and conditions.
If you are unsure of whether or not to file a chargeback we strongly advise you to discuss the matter with our Customer Service department first.

14. INTELLECTUAL PROPERTY RIGHTS

14.1 The content of TripNeeds is protected by national and international laws and treaties.
You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on TripNeeds without written permission from us.

14.2 No license is granted to you in these Terms and Conditions to use any trademark or service marks of Tripneeds.com or its licensors.

14. LEGAL

14.1 If any provision of these Terms and Conditions are held to be invalid or unenforceable, the other provisions and the remainder of the provision in question shall remain as valid.

14.2 The contract shall be governed by and construed in accordance with the law of England and the parties hereby agree to submit to the exclusive jurisdiction of the English courts, notwithstanding our right to take proceedings in any other court of competent jurisdiction.

14.3 Failure to enforce any right or obligation under these Terms and Conditions shall not extinguish our right to enforce the same in the future.

14.4 These Terms and Conditions contain headings and other aspects of formatting for ease of use only. No heading or aspect of formatting should be taken to form part of these Terms and Conditions.