I have not received a Confirmation e-mail. Why?
Where is my Order?
I have not received my order, What do I do?
How do I contact TripNeeds.com
Is my Item in Stock?

Once your order has been received we will automatically send you confirmation by email.
Depending upon our mail servers and your ISP it can sometimes take up to 2 hours before this confirmation email is received.
If you have not received the confirmation email by this time please log into your account and check the order status or contact us via the Contact Us page.

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To check your order status, just click on the My Account orders link at the top of the page, sign in and then View orders .

• "Pending" means your order has been received but has not yet been processed.
  
• "Processing" means your order could be at any point between the warehouse receiving it and despatching your goods.
  
• "Dispatched" means your order has either left our warehouse, or is due to leave shortly. You will receive an email confirming dispatch. For larger orders that are sent by Courier, you will be sent the tracking code so that you can track the delivery order online.
  
• "Cancelled" means your order has been cancelled either by you or us.

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I have not yet received my order, What do I do ?

Delivery usually takes up to 3–5 working days (from date of posting). Therefore please wait at least 3 days after dispatch before contacting us about a missing order.
If your order has not arrived in this time we will do our best to investigate but please do be aware that depending upon how your order was shipped, we may need to wait 15 days before we are able to fully investigate this matter and issue a replacement or refund if necessary.

Before contacting us about non-delivery we recommend that you ask you local postal sorting or delivery office if they have already tried to deliver your order. Royal Mail (or our other delivery operators) should leave a card informing you of attempted delivery, but sometimes this does not happen. We do find that the majority of "missing" orders are actually held by the delivery operator at the local delivery/sorting office.

We also recommend that you ask your neighbours if the package has been left with them.

You should also check that the delivery address you gave us is correct. Click the "View" button next to the order to view the delivery address.

After following the above advice please do not hesitate to Contact Us and we will do our best to investigate.

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How do I contact TripNeeds.com

To contact us, please visit our Contact Us page.

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Is my Item in Stock?

We aim to be able to dispatch all orders within 24-48 hours.
To acheive this target we keep over 95% of our inventory in stock all of the time so normally you can rest assured that whatever you order, it will be available for immediate dispatch.
Occasionally we will run out of stock of an item and if this happens we will contact you as soon as possible. We will always attempt to obtain the out-of-stock item from our suppliers and dispatch to you within reasonable time frames. If we expect to be unable to obtain the item within 5 working days we will contact you and give you the option to wait or to cancel all or part of your order.

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